Yes. Our showroom is open 10am-6pm weekdays and located at 3 Mercer Street, New York NY 10013. You can schedule an appointment online or drop in during business hours.

Our showroom hours are 10am to 6pm EST on Monday through Friday. Our office and studio hours are 9am to 5pm EST on Monday through Friday.

The Roll & Hill showroom is located at 3 Mercer Street in New York City. You can also visit the Stockists page to find a retailer in your area.

Yes, all of our products are made to order. This allows us to tailor each order to a customer's needs, and to make customizations if necessary. Lead times will appear on each product page as you make your selections.

Yes, approximately 95% of the lighting we make is assembled by our team in our Grand Rapids lighting facility.

Our Sales team is available to answer any product inquiries you may have and prepare an estimate for you. Email sales@rollandhill.com regarding your project. We will assign a salesperson to assist you.

Our Customer Service team is available to answer any questions you may have about a previous or existing order. Email customerservice@rollandhill.com with your inquiry.

Depending where you plan to install it, you will either need either a 120V or 240V fixture. For a full list of voltages by country, visit www.worldstandards.eu/electricity/plug-voltage-by-country. Roll & Hill fixtures marked "Universal Voltage" will work with either voltage, so long as a lightbulb with the appropriate voltage is used.

The type of lamping will depend on the location of the installation, certification requirements, and the type of fixture. We offer two types of LEDs depending on the collection: LED replacement bulbs, which are meant to replace traditional bulbs; and integrated LEDs, which are built into the fixture itself. Please contact sales@rollandhill.com for more specific information.

Most of our fixtures ship with a 35-inch stem, which is designed to be cut on-site to the proper length. If a longer stem is needed, we can add a 72-inch stem to your order. Certain fixtures cannot be height-adjusted during installation, and require a drop length to be specified at the time of the order. Consult the "Description" section and related spec sheet available on each product page, or contact sales@rollandhill.com for more information.

Yes, Roll & Hill offers customization services for certain products. Email sales@rollandhill.com for more information.

In some circumstances, orders may be rushed for a fee of 25% which may reduce lead times by half. Rush orders require pre-approval from Roll & Hill as not all items are eligible. Rush orders must be paid in full (including the rush fee) before production can begin. No cancellations will be accepted on rush orders. Email sales@rollandhill.com for more information.

All of our products are made to order. This allows us to tailor each order to a customer's needs, and to make customizations if need be. Lead times are listed in the "Description" section of each product page.

Yes, spec sheets and installation instructions are located on each product page, below the "add to cart" button. Each fixture we ship includes a set of instructions in the box.

Yes, we offer special pricing to members of the trade; applicants must provide a resale certificate. To set up an account, submit a trade application here or contact sales@rollandhill.com.

Please visit the Terms & Conditions page.

You can address invoices to: 6192 Valduga Dr SW, Byron Center, MI 49315 USA

You can mail payment to: 6192 Valduga Dr SW, Byron Center, MI 49315 USA

Most orders can be picked up at 6192 Valduga Dr SW, Byron Center, MI 49315 USA. You can schedule a time to pick up your order via customerservice@rollandhill.com.