TERMS & CONDITIONS
ALL SALES All orders require a 50% non-refundable deposit. Prices may be subject to change without notice. Goods will be ready to ship within the lead time specified. Lead times begin with receipt of deposit. Goods will ship when invoice is paid in full. Orders can be rushed for a 20% upcharge.
RETURNS Roll & Hill does not offer refunds. Returns will be accepted within 14 days for company credit or exchange only. Items must be in original unused condition. Items must be returned with intact, original packaging. A 15% restocking fee will be applied for all returned items. There are no returns accepted on sale, clearance or discontinued products or custom orders. These items are considered final sale. Customer is responsible for all shipping charges incurred. Credits are valid for a period of one year only from date of original purchase.
ORDER CANCELLATIONS Cancellations must be made within 7 days of confirmation of order. Cancellations of a custom order must be made within 2 days of confirmation of order. No cancellations will be accepted after the above grace periods. No cancellations will be accepted on rush orders.
WARRANTY Roll & Hill will warrant products purchased only by the original purchaser from an authorized reseller or distributor. Roll & Hill warrants that its products will be free from defects in material and workmanship under normal use and service for one year after date of purchase. Roll & Hill reserves the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping for inspection shall be borne solely by the purchaser. In order to recover under this limited warranty, purchaser must make claim to Roll & Hill within 14 days of occurrence. Roll & Hill, at its option, shall repair or replace the defective unit covered by this warranty. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence.
DAMAGES All damage claims must be made in writing within 3 days of receipt of goods. If damage has occurred in shipping all packaging must be retained by receiver. Failure to do so may invalidate any claim.